Introduction
Welcome to Taza – Taste of Health, also hereby known as “we”, “us” or “Taza”. We are an online delivery service and these are the terms and conditions governing your (“The Customer’s”) access and use of Taza along with its related sub-domains, sites, mobile app, services and tools (the “Site”). By using Taza’s services, you hereby accept these terms and conditions (including the linked information herein) and represent that you agree to comply with these terms and conditions (the “User Agreement”). This User Agreement is deemed effective upon your use of Taza’s services, which signifies your acceptance of these terms. If you do not agree to be bound by this User Agreement please do not access, register with or use our services.
Taza reserves the right to change, modify, add, or remove portions of these Terms and Conditions at any time without any prior notification. Changes will be effective when posted on the Site with no other notice provided. Please check these Terms and Conditions regularly for updates. Your continued use of Taza’s services following the posting of changes to Terms and Conditions of use constitutes your acceptance of those changes.
Payment Terms and Billing Policy
By signing up for our services, or receiving our services, you agree to pay all charges and fees incurred as a result of your use of our services. You acknowledge that our billing system is the sole authority for determining the amount of your bill, and agree that the amounts shown on your bill are final and binding. You agree to pay your bill in full, without dispute or deduction, within the specified payment terms. Our company reserves the right to modify its billing rates and payment terms at any time, and you agree to be bound by such changes.
Payment Methods
Online via Apps
Payment Terms
The customer agrees to make payments according to the payment terms agreed upon in writing between Taza management and the customer. In the absence of any agreed-upon payment terms, the default payment terms shall apply. The default payment terms require that all outstanding dues up to the last day of each month must be paid in full on or before the 15th day of the following month. For example, all dues accrued up to July 31, 2024, must be paid by August 15, 2024. The customer acknowledges and agrees to adhere to these payment terms, and failure to do so may result in late payment charges and/or other actions as deemed necessary by us
Bill History
The customer may view their delivery history at any time through our customer app, or request the delivery history of a certain time period through our customer support whatsapp
Customer Support
For any inquiries, concerns, or assistance regarding your payment, please contact our customer support team via email, phone, or whatsapp during our business hours.
Policy Updates
We reserve the right to update or modify our payment terms and billing policy at any time without prior notice. Any changes to the policy will be reflected on our website and app.
By placing an order with us, you agree to abide by the terms and conditions outlined in this payment terms and billing policy. Thank you for choosing Taza. We strive to provide you with a seamless shopping experience and reliable delivery services.
Return or Exchange Policy
Eligibility for Returns
If your product is damaged, defective, or incorrect at the time of delivery, please raise a return request on the Taza app, website or customer support whatsapp.
Return requests must be raised within 14 days from the date of delivery.
Condition of Returned Products
Returned products must be unused, in their original packaging, and in the same condition as received.
Return Process
To initiate a return or exchange, please contact our customer support team via email or phone with your order details and a description of the damage or defect.
If you have an opening package video showing the condition of the product upon delivery, please provide this as it will expedite the process.
Replacement Process
If you opt for a replacement product, we will ensure that the new item is properly packed to prevent any further damage during transit.
We strive to process replacement orders promptly, and delivery times will be communicated to you accordingly.
Shipping Costs
We will bear the shipping costs associated with returning the damaged product and delivering the replacement item.
Exclusions
Products that have been used, altered, or damaged due to mishandling by the customer are not eligible for returns or exchanges.
Customer Support
For any inquiries, concerns, or assistance regarding our return or exchange policy, please contact our customer support team via email, phone, or whatsapp during our business hours.
Policy Updates
We reserve the right to update or modify our return or exchange policy at any time without prior notice. Any changes to the policy will be reflected on our website and app.
By placing an order with us, you agree to abide by the terms and conditions outlined in this return or exchange policy. Thank you for choosing Taza. We strive to provide you with a seamless shopping experience and reliable delivery services.