Refund Policy
Eligibility for Refund
If your product is damaged, defective, or incorrect at the time of delivery, please raise a refund request on the Taza app, website or customer support whatsapp.
Refund requests must be raised within 14 days from the date of delivery.
Applying for a Refund
If you have an opening package video showing the condition of the product and it clearly demonstrates the damage or defect, sharing it with our customer support will expedite the refund process.
If an opening parcel video is not available, we may arrange for the damaged product to be picked up by our delivery service. Once the damaged product is received and inspected, we will either issue a refund or arrange for a replacement product to be delivered, depending on your preference.
Refund Method
Refunds will be made through either the original payment method, or one of the methods mentioned below:
- Bank Transfer
- Easypaisa transfer
- Jazzcash transfer
Customers must ensure that the account details they provide for a refund are accurate. Taza will not be responsible for any loss due to incorrect information provided by the customer.
Refund Duration
Once approved, refunds may take up to 5 business days to process. If the refund is not processed within this time, please contact customer support.
Customer Support
For any inquiries, concerns, or assistance regarding your refund, please contact our customer support team via email, phone, or whatsapp during our business hours.
Policy Updates
We reserve the right to update or modify our refund policy at any time without prior notice. Any changes to the policy will be reflected on our website and app.
By placing an order with us, you agree to abide by the terms and conditions outlined in this delivery policy. Thank you for choosing Taza. We strive to provide you with a seamless shopping experience and reliable delivery services.